About Collections & Subscription Plan

About Collections & Subscription Plan - FAQs

1. What is a subscription plan?

   A: A Subscription Plan is a convenient way to obtain a complete collection, one issue at a time. By choosing to purchase a collection via our Subscription Plan, you won't miss a single issue. You may, however, cancel at any time with no obligation by contacting us by email, phone or mail.

2. What are the benefits of ordering a collection by subscription plan?

   A: There are many benefits to purchasing a collection with our subscription plan:

   Each issue in the collection is debited and dispatched separately, one at a time, until the collection is complete. They are shipped monthly pending availability of stock.

   You have the opportunity to reserve all the issues in a collection, so you won't have to order them separately.

   We will keep track of the issues you have received within a collection.

   Payment is automatic. By supplying your credit card number when you subscribe to the collection, each issue will be debited to the same credit card when it is sent to you later.

3. How does the collection ship under a subscription plan?

   A: Usually, each issue in a collection is shipped and debited separately to you, at regular intervals of approximately every month.

4. Can I see what is coming next in my collection?

   A: You can see the first issue in a collection on the detail page for that particular collection. When possible, we provide photos of other issues in a collection on that same page. However, images of all subsequent issues in a collection may not always be available, either on our Website or through our Client Service Department.

5. What guarantee applies to my collection?

   A: The guarantee of satisfaction that covers the first issue in a collection also covers all the issues in that collection. You may, without hesitation and for any reason whatsoever, return any item you purchase within the specified guarantee period. Click here to see the specific guarantee period for items we offer.

6. What is the series length of my collection?

   A: Some of our village, figurine and train collections are currently open-ended. That means that the number of items that will be issued within the collection has not been determined when the collection is first offered for sale.

   Issues within the collection are offered at intervals based on schedules determined by the artist and the skilled craftsmanship required to create each item in the collection. Collectors who have reserved an entire collection may cancel at any time with no obligation.

7. How often will an accessory arrive with my village?

   A: While some village collections do offer free accessories, they are not offered together in a one-time shipment. An accessory may or may not be included with each village sculpture. Also, additional accessories for your village collection may be offered and sold separately.