Invoicing Information - FAQs
What payment methods do we accept?
A: We currently accept payment by cheque, money order or credit card. We do not accept payment by BPAY, PayPal, Tele-banking or Post-Bill Pay to pay invoices.
Please be advised we do not accept American Express, UnionPay, or Discover.
Can I use my Visa Debit Card, Mastercard Debit Card or Australia Post Load & Go Prepaid Debit Card to make payments?
A: Yes. However, if you are using a Visa or Mastercard Debit Card to make payments on a collection purchased with our Subscription Plan, please be aware that issues in a collection are shipped to you at regular intervals as advertised and your card will be debited accordingly.
*This could cause an overdraft on some accounts. To avoid this, please make arrangements to avoid any overdrafts or please do not hesitate to contact us if we can be of assistance. We’re sorry, but we cannot be responsible for any overdraft charges should this occur.
*Plus Postage and Handling
When is my credit card debited?
A: Your credit card is not debited until your order is ready to be dispatched from our warehouse. When paying in instalments (available only for select items), subsequent instalments will be debited to your credit card monthly until payments are complete. We accept VISA or MasterCard only for payments of your online order.
Can I use PayPal to make payments?
A: PayPal can be used to make purchases on the website, including payment by instalments.
In the case of ordering a collection via PayPal, only the first installment + P&H will go through PayPal - all other issues will have to be paid directly to the Bradford Exchange, using a Visa or MasterCard.
PayPal cannot be used to make online payments on previous purchases. PayPal often requires pre-authorisation, that may appear as a temporary secondary transaction on your account, and will automatically time out after a brief period of time (depending upon your internet speed).
How does the Instalment Plan option work?
A: Instalments are the affordable way to shop because they spread the total cost of an item over several months. When instalments are available, the number of instalments and price per instalments will appear on the item detail page. (Note: Not all items are available for instalment payments.)
Your instalments are debited monthly directly to the credit card that was authorised at checkout. We do not charge interest on instalment plans. Your first instalment will be debited when your order is ready to be dispatched from our warehouse.
For example, if you purchase an item that costs $199.95 through the Instalment Plan, you then have the option to pay for that item in five separate instalments of $39.99 each.* Your instalments are debited monthly, directly to the credit card that was authorised at checkout. Your item will be shipped to you once your first instalment is paid.
*Plus Postage and Handling
How does the Instalment Plan option work for collections ordered by subscription?
A: Instalments are the easy, risk-free and affordable way to purchase a collection. Your instalments are debited monthly, directly to the credit card you authorised at checkout. We do not charge interest on instalment plans. Your first instalment will be debited when your first item is ready to be dispatched from our warehouse, and subsequent first instalments will be debited each time a new issue in your subscription plan is ready to be dispatched to you
Can I check the status of my payment?
A: You can check the status of your payment for any item ordered from The Bradford Exchange by contacting us via phone, mail or email.