Placing an Order

Placing an Order - FAQs

  1. How do I order an item not currently promoted on your website?

    A: Items that are not available on our Website may be ordered by email, by ground mail or by phone. You may reach our Client Service department at 02 9841 3311 Monday-Friday, between 8:00am and 5:00pm (EST) and one of our friendly team members will look into this for you. A representative will gladly take your order. For your protection, do not include your credit card number if you are initiating a product order by email.

  2. How do I place an order online?

    A: You can contact our Client Service department at 02 9841 3311 Monday-Friday, between 8:00am and 5:00pm (EST) and one of our friendly team members will be able to assist you with this. A representative will gladly take your order over the phone as well.

    When placing an order online we accept Visa and Mastercard for credit card transactions and PayPal.

  3. Can I order from an overseas address or send an order to an overseas address?

    A: This site services Australian clients and addresses only.

    For all other orders, please go to our International Information page for global ordering alternatives.

  4. What is your guarantee policy?

    A: Our guarantee is the best in the business: up to 365 days on select items! If for any reason you do not wish to keep any item ordered from us, we guarantee that you may return it to us for a full refund of the issue price.

    Our specific guarantee period for items we offer are: Fine Collectables up to 365 days, Jewellery up to 120 days, Personalised products due to the personalisation, these editions may not be returned unless faulty. Coins up to 14 days, Apparel and Accessories up to 30 days