Best Guarantee

Frequently Asked Questions

Q: How is my order shipped, and what are the standard delivery times?

A: Shipping methods available:

Shipping TypeShipping Time*Shipping Method
Standard
Varies by item Regular Australia Post

Last Day to Order to Receive Your Item by Valentine's Day:

Order early to avoid disappointment!

ItemStandard
Personalised Gifts (Regional/Country Areas***)
21st January, 12:00PM AEDT
Personalised Gifts (Metro/City) 24thth January, 12:00PM AEDT
Non-Personalised Gifts (Regional/Country Areas***) 3rd February, 12:00PM AEDT
Non-Personalised Gifts (Metro/City) 7th February, 12:00PM AEDT

 

***Customers in remote/rural areas should order at least 2 days prior to the dates listed in the table above for guaranteed Valentine's Day delivery.

 


Express Shipping may not be available for all of the items on our site, and are not available for items shipped outside of Australia. Please allow additional time for regional and rural areas.

* Please allow 1 business day for the processing of all online orders

** Please Click here for information on the delivery of personalised products.

Each item ordered will be debited a postage and handling charge as advertised. The standard charge is displayed on the item detail page next to the price of the item, as well as during your checkout process.

With standard shipping and service, you should generally receive your item within 3 weeks, but it could take up to 6 to 8 weeks. If an item has a delivery timeframe beyond this, it will be stated on the item detail page. To find the shipping timeframe for any item on the site, simply add it to your cart and click the "Delivery Options" link on the View Cart page.

Shipping and service charges include apportioned shipping, order processing, returns processing, credit services, customer service and other costs related to serving you at your home.

Q: I have ordered a personalised item. When should I expect delivery?

A: As these are made-to-order products based on the unique information you have provided us at the time of order, you should expect delivery of your order within three to four weeks from when your credit card has been debited.

Once your order is received in our warehouse, we allow two to five business days for delivery of your personalised item by Express E-Parcel. (Please note that your credit card is always debited the instalment amount selected at time of order.)

Q: If I order a collection by subscription, how will subsequent issues be shipped?

A: Usually, each issue in a collection is debited and dispatched separately to you, every month. All subsequent issues will be debited to the same credit card as the first issue.

Q: Can I check the status of my order?

A: Please contact us directly to check the status of your return for any item ordered via the Internet, phone or mail from The Bradford Exchange. You can contact our Client Service department at 02 9841 3311 Monday-Friday, between 8:00am and 5:00pm (EST) and one of our friendly team members will be able to assist you with this.